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Help Centre

Welcome to our help center. Here you can quickly find answers to common questions and problem situations at online casinos. It’s also an excellent guide to beginners to get started.

📋 Registration

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In most countries, it is illegal to open a casino account if you are under 18 years of age.

To diminish the chance of underage gambling, casino operators ask for identification and documentation if they suspect a customer is under 18. During the first withdrawals, casinos typically need to verify the players’ identification by asking them to provide a document of their identity (age verification).

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Unfortunately, no. In order to obtain a gambling license, the operator needs to follow the regulations of its jurisdiction. This means that every casino basically limits gambling from certain regions or countries. Check the casinos’ website for restricted countries. Please be aware that there might be additional restrictions to some games or providers depending on your country of residence.

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No – one person can only have one account. Two (or more) people in the same household can have their own, personal accounts, although the bonuses available to them might be restricted. Creating more than one account may result in (but is not limited to) the freezing of all account access and funds.

Please note that some casinos only allow one account per IP address.

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No – an account should only ever be opened or accessed by the account holder.

If you use someone else’s information to open an account, you are likely to commit a crime, you will not be able to confirm the account (and you will not be able to withdraw any winnings), your account will be closed, and you will lose all possible funds in your account.

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Select the ‘Forgot your password?‘ option in the password field to recover your password.

You’ll receive an email from the casino operator to recover your access to your account. If you don’t get an email within a minute (check your spam folder).

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Start off by selecting a casino from our list of MGA licensed casinos.

Select your preferred language (for example English), and click the Registration button on the casino page. Fill in your details on the registration form and confirm your account via email or phone.

Please note – for some countries, the language is restricted to the local native language due to license requirements.

🎁 Bonuses & Promotions

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No – you can only have one (1) active bonus at once.

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To redeem a bonus code, please follow the instructions given on the voucher or type the bonus code in the given box while making a deposit. There are bonus codes for new customers as well as for existing customers at online casinos.

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There can be several amounts that you may see under your account balance:

Cash Balance

These are your unrestricted funds, which you can play or withdraw as you like.

Bonus Balance

This contains bonus money and/or contributed funds from a deposit bonus and/or free spins. Once you have fulfilled the wagering requirements, this money will be converted to cash. You can check your active bonus section for more information.

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Yes, you can. Please note that canceling or changing your bonus will result in a loss of your current bonus money. If you choose to cancel a bonus it cannot be re-added.

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Wagering requirements are reduced only after your bets (betting/casino) have been settled. Some casino games or products only contribute 10% towards wagering, or not at all. Check the terms and conditions under the bonus section to see the games.

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You need to fulfill the wagering requirements or complete the bonus to turn the bonus money into withdrawable cash. Money won while the bonus is active will be added to your bonus balance. Once you complete the bonus requirements, your bonus balance will become part of your withdrawable cash balance.

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If you didn’t receive your bonus, first make sure you ‘Opt-in’ to the bonus. You need to do this before a bonus becomes active on your account. If you’ve done this, you’ll need to check the terms and conditions of the bonus to make sure you qualify for it. If you still didn’t get your bonus, contact the customer support.

💰 Deposits & Withdrawals

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The deposit options offered may vary depending on the selected casino site and your country of residence. If you wish to browse online casinos that accept payment methods of your choice, you can do this on our website.

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Go to your casino account and find responsible gambling tools. Select a deposit limit per day, week, or month. These tools help you NOT to deposit more than you wish to do.

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If you experience technical issues with one of the payment methods, here are some suggestions on what you can do:

  • Try one of the other payment methods available from the cashier.
  • Make sure the payment method you are using is registered in your name.
  • Ensure you have inserted the correct details.
  • Check the Payment page if the casino is experiencing problems/maintenance.
  • Check the Account Verification page of your account for the documents requested.
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The reason why your deposit may not have reached your account depends on the payment method. If your transaction is missing after 4-5 minutes of your deposit, contact customer support to resolve the issue. If your funds have been taken from your chosen payment option, send a screenshot to customer service to speed up the process.

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Your casino account has been restricted from making any further deposits if the operator has spotted some issues on your account, for example; you used a deposit method that is not under your name, you are underage, or you may need to verify your account before making further deposits. Always contact the customer support of the casino to resolve the issue.

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In most cases, you can cancel your withdrawal on the Cashier page. If you choose to cancel your withdrawal, the funds will be automatically added back to your account balance.

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The most common reasons for a canceled withdrawal are:

  • You requested a withdrawal following a deposit, without first playing.
  • You requested a withdrawal to a method not used to deposit.
  • The withdrawal method is not registered in your name.
  • You have a pending verification request – check your Verify Account page.
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Due to a security check, online casinos may ask you to provide some documents before they can process your withdrawal. Find out which documents they need and how to upload them in the Verify Account section of your account.

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The withdrawal options offered may vary depending on the casino and your country of residence, so for accurate information please visit your account cashier page. We always recommend making withdrawals to the same payment method that you originally deposited from.

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The time frame of each withdrawal varies depending on the processing speed of each online casino.

Here are some generalizations of the withdrawal time frames:

  • Direct bank transfers: 0-1 days (EU area), 1-3 days (Rest of the world).
  • Digital wallets: 0-24 hours.
  • Credit/debit cards: 1-3 days.
  • Other methods: 1-7 days.
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